Lexcall 311 3.0.3

LexCall serves as the centralized service and information call center for the Lexington Fayette Urban County Government. It provides an accessible point of contact through phone numbers 311 or 425-2255 for inquiries related to local government services. Operating during office hours (Monday to Friday, 8 a.m. – 6 p.m.), LexCall ensures direct communication with a representative rather than an automated system. For after-hours inquiries, a guidance message directs callers to appropriate officials.

LexCall simplifies the process through:

• One Call - Single point of contact for all queries.
• If unable to provide a solution, assistance is offered to connect callers with the relevant person or department.
• Convenient access to city services from various locations and devices, including the ability to track request status.
• Inquiries about local government matters are promptly researched with responses provided in a timely manner.

In instances of life or property-threatening emergencies, individuals are advised to dial 911 for immediate assistance.